Frequently Asked Questions

We understand that different local authorities prefer using invoices or corporate credit cards. To make things easier, we accept both Visa and Mastercard.. 

We are here to help and offer no aggressive sales techniques. If the call is just for a brief chat, that's perfectly fine.

The cost of Hoarding Helpers' services varies based on several factors, including the type of service provided, the size of the area to be cleared, and how often the service is needed. 

We have £10 million in Public Liability Insurance to ensure your peace of mind.

We can customize a weekly package to meet local authority needs. Our minimum package consists of 1 hour per week for 6 weeks. .  Please request a free quote.. 

Yes, we donate clothes and bric-a-brac to charities with the service users' permission. The service users like this as they are often fond of their possessions and happy that they go to good use. It also protects the environment as it is recycled and doesn't end up in a landfill. 

We can provide a complete clearance. The cost varies based on the quantity and type of hoarding. We also work with partner cleaning and clearance businesses' if the job is complex.  Please request a free quote.. 

We offer free monthly reports upon request from social workers, available in Excel or PDF format.  *Offered free with packages

We provide capacity assessments for hoarding. This service is conducted by a qualified senior social worker registered with Social Work England.  Please request a free quote.. 

We do offer support for wet hoarding; however, there are additional charges because it is classified as clinical waste, which requires specialist handling and disposal.  Please request a free quote.. 

No, we only charge if we are not informed within 48 hours. We understand that hoarding is not the same as cleaning, and we are sensitive to the trauma that this can cause..

We can delay or put the service user on our waiting list. We will adjust the invoice as necessary or refund if there is a mistake. If there have been no visits, then there will be no charges, assuming we have been notified first.  

We are registered with the ICO and comply with GDPR legislation. All data is protected by two factor authentication. 

Yes, we have an independent social worker who offers advocacy.  Please request a free quote.. 

Yes, we have a waste carriers' licence and dispose of all our waste legally and responsibly. 

Yes. We love all animals as long as they don't bite.