Frequently Asked Questions

We currently cover areas in Berkshire: Wokingham, Slough, Bracknell, Newbury, Reading and Maidenhead. 

Flexible Payment Options for Public Sector Partnerships. We understand that Councils, NHS Trusts,  all operate differently, and we’re committed to making things easy. That’s why we offer:

• Invoice billing for direct payments
• Corporate credit card acceptance, including Visa and Mastercard
• Contracted service terms available for long-term or framework agreements

We aim to keep the process simple and secure so you can focus on your clients’ needs while we take care of the rest.

We work closely with healthcare professionals, housing officers, and support coordinators to ensure the best outcomes for clients. Whether you're a social worker, care coordinator, or representing a local authority, we're here to collaborate.

To make a referral or discuss a case:     Email us and we’ll take it from there.

All enquiries are treated with discretion and care with no hard sell tactics (ever)

At Hoarding Helpers, every situation is unique. Costs vary based on a few key factors:

• Type of Service: From decluttering, deep cleaning, hospital discharge assistance, locksmith support, and urgent needs like furniture, appliances, or food parcels.
• Extent of the Work: We assess the level of hoarding, size of the property, and complexity involved to determine an accurate quote.
• Frequency of Service: Whether it’s a one-off job or ongoing care, we tailor solutions to fit what suits you best.

We also offer free, no-obligation quotes, so you know exactly what to expect before you commit.

We carry £10 million in Public Liability Insurance, ensuring comprehensive protection for our clients, service users, and staff.

This coverage reflects our commitment to operating safely, responsibly, and with full accountability  giving you total peace of mind when engaging our services.

We offer flexible service packages tailored to meet the unique requirements of local authorities and hospitals.

Our minimum package includes 60 minutes of support per week, delivered over 6 weeks, and can be customised to include additional services based on need.

We also offer free, no-obligation quotes, so you know exactly what to expect before you commi

With the permission of service users, we donate clothing and bric-a-brac items to local charities. This not only honours their emotional connection to personal belongings but also ensures that cherished items find a new purpose in the community.

We offer full property clearances tailored to each individual situation. Costs vary depending on the volume and nature of the hoarded items, as well as any specialised disposal requirements.

We collaborate with trusted partner companies to ensure thorough, efficient, and respectful service from start to finish.

We also offer free, no-obligation quotes, so you know exactly what to expect before you commit

As part of our service packages, we offer complimentary monthly reports for social workers upon request. These reports are available in both Excel and PDF formats, providing clear, professional documentation to support case management and service quality oversight. 

We provide specialised support for clinical and offensive hoarding cases. Clinical and offensive waste must be managed under strict safety and environmental guidelines. 

As a result, additional charges apply to cover the necessary specialist procedures.

We also offer free, no-obligation quotes, so you know exactly what to expect before you commit

At Hoarding Helpers, we understand that hoarding is deeply personal and that reaching out for support can feel overwhelming. Because of this, we aim to keep things simple and fair.

• We only charge a cancellation fee if we are not informed within 48 hours of the scheduled appointment.
• There is no fee for cancellations made at least 48 hours in advance.

We know this isn’t just “cleaning.” It’s about rebuilding trust, restoring dignity, and moving forward — and we’re here to support that journey with sensitivity and care.

Privacy & Data Protection

At Hoarding Helpers, we treat privacy with the same care and sensitivity as the services we provide.

Registered and Compliant

We are registered with the Information Commissioner's Office (ICO) and comply with UK GDPR legislation, ensuring all personal data is managed lawfully, transparently, and securely.

Secure Data Handling

We use two-factor authentication to control access to sensitive data

Client records are stored on encrypted, access-controlled systems

Data is only shared with authorised personnel and for the purpose of care delivery

Who We Support

Whether you're a client, family member, professional referrer, or public sector partner, your information is treated with discretion and respect.

Consent and Control

We only collect the data we need, and we always seek explicit consent. Clients have full access to their information and can request updates or deletions at any time.

Trauma-Informed and Trust-Centred

Our privacy practices are designed to support vulnerable individuals with dignity, compassion, and control — because we understand that healing begins with feeling safe.

Our hoarding visit is offered at a fixed rate, which includes transport, administrative support, decluttering services, and the removal of up to three waste bags per visit, worth over £24 plus VAT 

This straightforward pricing model has been well received by councils and local authorities, as it ensures clarity and consistency across service engagements.

We hold a certified waste carrier licence and guarantee that all waste is disposed of legally, safely, and in full compliance with environmental regulations.

We encourage clients to be cautious of unscrupulous operators offering unusually low prices. These providers often fly-tip or fail to remove waste entirely, risking fines, reputational harm, and environmental damage.

By choosing a trusted and licensed service like ours, you can be confident that waste is handled responsibly and with integrity.

Yes, we’re absolutely okay with pets! In fact, we know that for many clients, pets are cherished companions  and their presence is part of what makes a space feel like home.

Our team takes a respectful, compassionate approach when working in homes with animals. We’re happy to adapt to:

Pet-friendly scheduling and slower pacing if needed

Taking extra precautions with open doors, supplies, and equipment

Being mindful of your pet’s comfort and boundaries

If there are any concerns like nervous pets, allergies, or special care instructions, just let us know in advance we’ll make it work

At our service, we prioritise the dignity, privacy, and emotional well-being of the individuals we support. For people affected by hoarding disorder, a recognized mental health condition, spaces are deeply personal and may hold complex emotional significance. Sharing visual representations, even with the intent to demonstrate progress, can risk distress, stigma, or unintended exposure.

We have therefore chosen not to capture or display before and after photographs for the following reasons:

Protecting Identity and Privacy Every home reflects the life and story of the person living there. Even with attempts to anonymize images, subtle details in photos can inadvertently reveal personal information.

Upholding Data Protection Standards We remain committed to compliance with data protection laws, including GDPR. Images taken in private settings are considered sensitive data and require robust legal and ethical safeguards.

Respecting the Complexity of Hoarding Hoarding is more than just clutter it is a nuanced mental health condition. Visual comparisons can unintentionally oversimplify progress, undermine therapeutic work, or reinforce shame and stigma.

Focusing on Empowerment, Not Exposure Our approach centre's around compassionate support and collaboration. We celebrate individual milestones through private reflection and shared trust not through public imagery.

By choosing privacy over publicity, we honour the courage it takes to seek help and foster a safe space for sustainable recovery.

The example picture we use is blurred and AI generated