™
Private Client Service
Specialist support for private households
We provide specialist, non-judgemental support for individuals and families who need help managing significant clutter or hoarding-related challenges.
The service is available only by private referral and is delivered with complete discretion.
Why choose Hoarding Helpers
Ultimate discretion and care is our speciality
Clinical expertise, not just organisation
Our director is a senior registered social worker specialising in mental health and hoarding disorder. No decluttering or remodelling company offers this.
The same person, every time
You will always deal with Neil directly — not a rotating team. He knows your client's history, pace, and sensitivities.
A signed NDA before anything is discussed
We go beyond a promise of discretion. A mutual non-disclosure agreement is signed before any detailed conversation or visit takes place.
Nothing removed without agreement
We are not here to transform a room for a photograph. Every decision is the client's. We work at their pace, with no agenda.
Proceeds returned or donated
Where valuable items are identified for separate sale, all proceeds after costs are returned to the client — or donated to a charity of their choosing.
International capability
We have worked with private clients in Dubai and the UAE. Overseas travel is available by arrangement for existing clients.
Trusted by families with neurodivergent members
Families trust us to work sensitively with neurodivergent individuals — with patience, understanding, and no pressure. Our approach is shaped by specialist knowledge, not assumptions.
Neil is a professional hoarding specialist and has been supporting our son in London with specialist hoarding work. Our son is neurodivergent, and Neil's approach has been perfectly suited to his needs — patient, consistent, and never pressured.
The sessions have been practical, discreet and carefully paced. When our son returned to Dubai to visit family, he missed the regular contact with Neil. We arranged for Neil to fly out so the relationship and continuity of support could be maintained while our son was at home.
Our son is now back in London and continues to see Neil weekly. The support has been handled with complete discretion and a calm, professional approach throughout. We are grateful for the consistency and the positive difference it has made.
نيل متخصص محترف في مجال الاكتناز، وقد كان يرافق ابننا في لندن بدعم متخصص ومدروس. ابننا لديه احتياجات خاصة، وقد أثبت نيل أنه الشخص المناسب تمامًا — يتعامل معه بصبر وثبات، دون أي ضغط أو تسرّع.
كانت الجلسات عملية وسرية للغاية، ومبنية على وتيرة تناسب ابننا تمامًا. حين عاد إلى دبي لزيارتنا، كان يفتقد تواصله المنتظم مع نيل. رتّبنا لنيل السفر إلى دبي حتى لا تنقطع العلاقة ويستمر الدعم خلال إقامة ابننا معنا في المنزل.
عاد ابننا الآن إلى لندن ويواصل لقاءاته الأسبوعية مع نيل. طوال هذه المدة، كان التعامل يتسم بالسرية التامة والهدوء والاحترافية العالية. نحن ممتنون جدًا لهذا الاتساق، وللأثر الإيجابي الحقيقي الذي أحدثه في حياة ابننا.
Our son has been living in London for several years. Over time, managing his home became something he could no longer do alone. A close family friend recommended Neil, and from the very first conversation we felt we were in the right hands.
Neil visited our son's property discreetly and worked with him over a number of sessions at a pace our son was comfortable with. Nothing was rushed. Nothing was removed without our son's agreement. The improvement to his home and his wellbeing has been significant.
As a family based in Abu Dhabi, it was important to us that the person supporting our son was someone we could trust completely. Neil has been exactly that. We would not hesitate to recommend this service to any family in a similar position.
يقيم ابننا في لندن منذ سنوات عدة. مع مرور الوقت، أصبح الحفاظ على منزله أمرًا يصعب عليه إدارته بمفرده. أوصى به أحد المقرّبين من العائلة، ومنذ أول حديث مع نيل، أحسسنا أننا في أيدٍ أمينة.
زار نيل منزل ابننا بكل تحفّظ واحترافية، وعمل معه على مدى عدة جلسات بالوتيرة التي يرتاح إليها ابننا. لم يكن ثمة أي تسرّع، ولم يُزَل أي شيء دون موافقة ابننا. التحسّن الذي طرأ على منزله وعلى حالته النفسية كان ملموسًا وحقيقيًا.
بوصفنا عائلة مقيمة في أبوظبي، كان من الأهمية بمكان بالنسبة لنا أن يكون الشخص الذي يدعم ابننا موضع ثقة تامة. وقد كان نيل بالفعل كذلك. لن نتردد لحظة في التوصية بهذه الخدمة لأي عائلة تمرّ بظروف مماثلة.
Why choose Hoarding Helpers
Ultimate discretion and care is our speciality
Clinical expertise, not just organisation
Our director is a senior registered social worker specialising in mental health and hoarding disorder. No decluttering or remodelling company offers this.
The same person, every time
You will always deal with Neil directly — not a rotating team. He knows your client's history, pace, and sensitivities.
A signed NDA before anything is discussed
We go beyond a promise of discretion. A mutual non-disclosure agreement is signed before any detailed conversation or visit takes place.
Nothing removed without agreement
We are not here to transform a room for a photograph. Every decision is the client's. We work at their pace, with no agenda.
Proceeds returned or donated
Where valuable items are identified for separate sale, all proceeds after costs are returned to the client — or donated to a charity of their choosing.
International capability
We have worked with private clients in Dubai and the UAE. Overseas travel is available by arrangement for existing clients.
Trusted by families with neurodivergent members
Families trust us to work sensitively with neurodivergent individuals — with patience, understanding, and no pressure. Our approach is shaped by specialist knowledge, not assumptions.
Privacy and process
- Mutual NDA signed before any detailed discussion or visit
- Director's private number only — no open contact form
- Arrival by private electric car or new unmarked small van — discreet, non-descript vehicles only
- Discreet invoicing — no identification of service on billing documents
- Nothing removed without agreement
- Card payment taken on the day — no advance billing required
- Work carried out at the client's pace
What the service includes
Director-led, in-person sessions with a senior registered social worker specialising in mental health and hoarding disorder.
Friendly, confidential support for private clients. Complete discretion as standard.
Trusted to handle valuable and specialist collections with care. Where items are identified for separate sale, proceeds are returned to the client after costs, or donated to a charity of their choosing — whichever they prefer.
Overseas travel by arrangement only — we have recently worked in Dubai and the UAE.
Coverage
Berkshire, Buckinghamshire, Oxfordshire and London. Travel further afield considered for existing private clients.
Our Fees
From £999per half day
Premium private service only — not suitable for those seeking low-cost or council funded support. Overseas by arrangement only.
Contact
Please get in touch with Neil Mitchell directly. We can discuss an NDA and agree how you would like to proceed before any formal referral is made.
Director's number available on request.
neil.mitchell@hoardinghelpers.co.ukThis page is for private referrals only.