Policies and Notices

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Privacy Notice – Hoarding Helpers Limited
Last updated:  August 2026

1. Who we are
Hoarding Helpers Limited (“we”, “us”, “our”) is a private limited company registered in England and Wales under company number 16405608.
Registered office: 8 Jerome Close, Marlow, England, SL7 1TX.
We are the data controller for the personal data we collect about you.

2. What personal data we collect

• Name, address, telephone number and email address
• Details about the property and the services you request
• Photographs or notes relating to the condition of the property (only with your knowledge)
• Payment and billing information
• Communications you send us
• Website data such as IP address and how you use our site (via cookies)

3. How we collect your data
Directly from you, through our website forms, WhatsApp, email or phone, from authorised third parties, or automatically via cookies.

4. Why we use your data and the legal basis
We use your data to provide quotes and services (contract), communicate with you (contract / legitimate interests), take payment (contract / legal obligation), improve our services (legitimate interests), comply with the law (legal obligation), and for marketing only if you have opted in (consent).

5. Who we share your data with
Only when necessary: service providers, authorised professionals, professional advisers, or if required by law. We do not sell your data.

6. How long we keep your data
Only as long as necessary — typically 12 months for unused quotes and 6–7 years for completed jobs.

7. Your rights
You have the right to access, correct, delete, restrict or object to processing, data portability, withdraw consent, and complain to the ICO (www.ico.org.uk).

8. Contact us
Email: info@hoardinghelpers.co.uk
Phone: 01628 334492
Post: Hoarding Helpers Limited, 8 Jerome Close, Marlow, SL7 1TX

9. Cookies
See our Cookie Policy.

10. Changes
We may update this notice. The latest version will always be on our website.

Cookie Policy – Hoarding Helpers Limited
Last updated: 3 August 2026

This Cookie Policy explains how we use cookies on https://hoardinghelpers.co.uk.

What are cookies?
Small text files stored on your device that help the website work and give us information about how it is used.

How we use cookies

• Strictly necessary cookies (required for the site to function, including reCAPTCHA)
• Analytics cookies (to understand how the site is used)
• Functionality cookies (to remember preferences)

Third-party cookies
We use Google reCAPTCHA. Google may set its own cookies — see Google’s Privacy Policy.

Managing cookies
You can control or delete cookies in your browser settings. Disabling some cookies may affect website functionality.

Contact
info@hoardinghelpers.co.uk or 01628 334492

Website Terms of Use – Hoarding Helpers Limited
Last updated: 3 August 2026

These Terms govern your use of https://hoardinghelpers.co.uk operated by Hoarding Helpers Limited (Company No. 16405608).

By using this website you agree to these terms.

1. Use of the website
Use the site only for lawful purposes. Do not misuse it or attempt unauthorised access.

2. Content
Content is for general information only. We try to keep it accurate but do not guarantee it is complete or up to date.

3. Intellectual property
All content belongs to Hoarding Helpers Limited or our licensors and is protected by copyright.

4. Links
We are not responsible for third-party websites linked from our site.

5. Liability
We are not liable for any loss arising from your use of this website, except where we cannot exclude liability by law.

6. Changes
We may update these terms at any time. The latest version will be shown on this page.

7. Governing law
These terms are governed by the laws of England and Wales.

Contact
info@hoardinghelpers.co.uk | 01628 334492 | 8 Jerome Close, Marlow, SL7 1TX

Accessibility Statement – Hoarding Helpers Limited
Last updated: 3 August 2026

We are committed to making our website accessible to as many people as possible.

We aim to use clear language, good colour contrast, keyboard navigation, and usable forms. 

If you experience any accessibility difficulties, please contact us:
info@hoardinghelpers.co.uk or 01628 334492

We will do our best to help.

Insurance
Hoarding Helpers Limited holds Public Liability Insurance and Employers’ Liability Insurance.
Full details and certificates are available on request.

Waste Carrier Licence
Hoarding Helpers Limited is registered with the Environment Agency as a waste carrier.
Our registration number and related details are available on request.

Safeguarding
Hoarding Helpers Limited is committed to safeguarding the welfare of our clients. All team members are expected to work with respect, dignity and care, particularly when supporting vulnerable adults. We will raise concerns with the appropriate authorities if we believe someone is at risk of harm.

Disclaimer
These policies are provided for information purposes only and do not form part of any contract. Hoarding Helpers Limited makes reasonable efforts to keep the information accurate and up to date, but we do not accept liability for any errors or omissions. We may update or amend these policies at any time without prior notice. The latest version will always be available on our website.