Our commitments
Policies
How we handle your information, the terms of our service, and our commitment to safeguarding.
Privacy Policy
Last updated: September 2024Hoarding Helpers is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).
What information we collect
We may collect your name, contact details (phone number and email address), and information you share with us about your situation when you contact us for a quote or enquiry. We do not collect sensitive personal data unless you choose to share it with us directly.
How we use your information
We use your information solely to respond to your enquiry, provide our services, and communicate with you about your booking. We will never sell, rent, or share your personal data with third parties for marketing purposes.
How long we keep your data
We retain your contact information for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry records are typically held for up to two years.
Your rights
Under UK GDPR you have the right to access, correct, or request deletion of your personal data at any time. To exercise any of these rights, please contact us at [email protected].
Cookies
Our website may use essential cookies to ensure it functions correctly. We do not use tracking or advertising cookies without your consent.
Terms & Conditions
Last updated: September 2024These terms and conditions govern the provision of services by Hoarding Helpers. By engaging our services you agree to the following terms.
Our services
Hoarding Helpers provides hoarding clearance, decluttering, case coordination support, bulk clearance, mini clear and repair, neurodivergent-friendly support, and mini move services. The exact scope of each job is agreed in writing before work begins.
Quotes and pricing
All quotes are provided free of charge and are valid for 30 days from the date of issue. Final pricing may vary if the scope of work changes materially from the original assessment. We will always notify you of any changes before proceeding.
Payment
Payment terms are agreed at the time of booking. We reserve the right to request a deposit for larger jobs. Invoices are due within 14 days of completion unless otherwise agreed in writing.
Cancellation
We ask for at least 48 hours' notice if you need to cancel or reschedule. Cancellations made with less than 48 hours' notice may be subject to a cancellation fee to cover staff and vehicle costs already committed.
Liability
Hoarding Helpers carries public liability insurance. We take every care when working in your property, but we cannot accept liability for pre-existing damage or for items not disclosed to us prior to the job. Any concerns should be raised with us within 48 hours of completion.
Safeguarding Policy
Last updated: September 2024Hoarding Helpers is committed to the safety and wellbeing of every person we work with, including clients, their families, and any vulnerable adults or children we may encounter in the course of our work.
Our commitment
We believe everyone has the right to live free from abuse, neglect, and exploitation. All staff are trained to recognise signs of vulnerability and to respond appropriately, with compassion and without judgement.
Staff training
All Hoarding Helpers team members receive safeguarding awareness training before working with clients. We follow the safeguarding frameworks set out by local authorities and the Care Act 2014.
Reporting concerns
If a member of our team has a concern about the welfare of a client or any other person, they are required to report it to our designated safeguarding lead immediately. Where appropriate, concerns will be referred to the relevant local authority safeguarding team or emergency services.
Confidentiality
Information shared with us is treated in strict confidence. We will only share information with third parties — such as social workers, housing officers, or emergency services — where there is a safeguarding concern or a legal obligation to do so.
Raising a concern
If you have a safeguarding concern related to our services, please contact us directly at [email protected] or call 07563 022867. You can also contact your local authority's adult or children's safeguarding team directly.
Questions about any of our policies? We're happy to help.
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